Technical Support Specialist



  • Omschrijving

    Functie: Technical Support Specialist
    Start: 24-8-2020, 36 uur per week
    Periode: 12 mnd+
    Omgeving: Amsterdam

    For our client in Amsterdam we are looking for a Technical Support Specialist.

    What will you be responsible for?
    As a driven support specialist, you will be responsible for providing excellent servicing standards to our developers, who visit or consume APIs on the Developer Portal.

    Positioned as 1st line support, you will find the best answers to incoming questions from developers, with your strong communication skills, empathy and liaison with product experts. You will keep the developer informed on the progress and ensure that all interactions are tracked in an application.

    Committed to achieving our servicing standards, will see your responsibility extend to gathering feedback from the developer community to enhance our product and service offerings and reporting on KPIs and SLAs.

    As a member of the team, you’ll work closely with stakeholders in shaping and improving the support customer journeys (including claim, dispute and incident management processes).

    What are we looking for?
    We are looking for a support specialist who is passionate about achieving excellent servicing standards and has:

    The proven ability to understand clients’ needs and provide assistance with strong attention skills, rapport building and empathy
    Experience in dealing with complex customer queries, including technical questions
    The drive to meet pre-defined performance standards
    The ability to detect/identify incidents and follow escalation procedures efficiently
    The ability to maintain effective work relationships with stakeholders at all levels and particularly collaborating with internal 2nd line teams
    A great sense of reliability, flexible approach and using own initiative where required
    Demonstrated high learning agility by quickly absorbing and making use of new information
    The skill to create reporting and documentation for management and other stakeholders
    The flexible mind set to thrive in a global and fast paced environment
    The eagerness to learn the technical aspects of the role and Open Banking’s product offerings

    Degree, preferably IT background or equivalent
    Experience in a customer support and client-facing role
    Excellent English verbal and written communication skills
    Good understanding of OAuth, certificates/TLS and shell scripting. Coding languages (e.g. Java, Python) is advantageous
    Highly organised with strong analytical skills

    Extra informatie:
    Qualogy streeft ernaar om iedere kandidaat binnen 5 werkdagen een persoonlijke reactie te sturen.
    Indien de klant een security screening vereist zijn de (eenmalige) kosten hiervan voor eigen rekening.

    NOTE: de Qualogy Aanvragen mogen niet zonder toestemming op internet geplaatst worden!!

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