Customer Journey Expert (Risk and Compliance) (QR9792)

Customer Journey Expert (Risk and Compliance) (QR9792)



  • Omschrijving

    Functie: Customer Journey Expert (Risk and Compliance) (QR9792)
    Start: 1-4-2024, 36 uur per week
    Periode: 12 mnd+
    Omgeving: Amsterdam

    For our client in Amsterdam, we are looking for Customer Journey Expert

    Your Role and The Team?
    Our clients department aims to further mature, develop and expand our clients state of the art payments platforms and settlements services. The PSS focusses on delivering payments and settlement services, meeting the expectations of the clients business lines and beyond, whilst ensuring the basics: safe, secure, compliant, and reliable. The PSS is an independent unit within the clients CTO domain, reporting directly into the Chief Technology Officer.

    The PSS is responsible for providing standardized payments and settlements services to multiple business lines (WB, Retail, and others). There is a clear ambition to also look for external commercialization of our payment platforms.

    The PSS changes the organization towards a true Services-based organization and to deliver on ambitious promises, we have organized ourselves into a strong strategic and commercially focused organization around our eight services, where our squads working on those products are enabled by clear prioritization, accountability, and capabilities.

    The Squad Master is a new role within replacing the Product Owner Role.
    Currently we are looking for Multiple Squad masters divided between the Services of SEPA Direct Debits (location Belgium), SEPA Instant Payments/Classic and International Payments.
    PSS works according to Agile principles in self-organizing teams. Together with other CJE's you have an end-to-end responsibility for the development, and you have the main responsibility for the delivery. As our Squad Master, you ll determine what is being worked on within a squad (in consultation with your Product Lead), responsible for meeting the Services KPI's and decide what the key priorities are.

    Maximizing business value through ordering and prioritizing the product backlog features and stories.
    Actively involved in the creation of Epics, Features, User Stories and Tasks
    Build and maintain strong relations with important key-stakeholders (Risk, Legal, Compliance, Audit, service consumers, service providers, Finance, Tax, Sales, ..)
    Solve impediments encountered in the development of the Product
    Active and timely Backlog management in collaboration with business and other IT stakeholders, with the ability to adapt quickly to impediments and challenges
    Ensuring that functional and non-functional requirements are defined and met. Non-functional requirements include, but are not limited to security, resilience, performance, contractual, legal and compliance requirements and obligations.
    Be in control regarding Risk and Compliance
    Create a solid base with your development and operations team

    You are pro-active and have a natural drive to act and deliver results on time.
    Excellent team player.
    Take initiative, work accurately and in a structured and disciplined manner, have patience and resilience to handle setbacks.
    Have a sharp eye for details, while not losing the overall picture.
    Experience in guiding on and offshore teams
    Experience in Agile environments in a corporate set-up
    You are highly self-organizing, pragmatic, and always seek opportunities to improve your work.
    Experience in Payments Services like SEPA Direct Debits, SEPA Classic, SEPA Instant Payments and International Payments
    Excellent in English (Dutch is a pre).

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